About Liz Wainger

Liz Wainger is a communications expert who works with executives and their teams to craft and deliver messages that win. She is the author of The Prism of Value®: Connect, Convince and Influence When It Matters Most and owner of Wainger Group. Want more tips? Follow her on LinkedIn.

Message Development is Essential to Communications Planning

Good message development is a critical part of any communications plan.  Despite all the talk about the importance of good messaging, it remains an elusive part of communications planning and in some cases down right mysterious to many companies and organizations.

Framing Messages as News: Netflix Adultery

Netflix this week rolled out a brilliant commercial campaign with wow-worthy framing of messages.  It’s a story framed as news so topical and irresistible that Brian Williams dedicated an entire story to it on NBC Nightly News (remarkably airing on a network owned by Netflix’s oh-so-threatened competitor Comcast).

Leadership Communications: One Equals the Other

Good leaders have vision.  Great leaders have vision and the masterful the ability to communicate it, thus captivating others to embrace and support it.   Nowhere was the intersection of leadership and communications more evident than in the remarks by His Holiness the 14th Dalai Lama when he spoke at the Anwar Sadat Lecture for Peace at the University of Maryland.

Targeting Audiences: Definition & Outcomes

One of the most important and yet often most poorly thought through parts of strategic communications planning is targeting audiences. Most organizations and companies don’t delve deeply enough with their communications plan. They see their audiences as monoliths.

SPOKESPOWER: Spokesperson Power

The events of last week – from the terrifying explosions at the Boston Marathon to the devastating fertilizer plant explosion in Texas were defined by chaos, a lack of clarity about what happened and why, and enormous amounts of misinformation.

Public Relations IS Community Building

An article in the most recent Harvard Business Review got me hopping angry because it undercuts the value of PR and communications.   Some background: The piece was about  TED, that marvelous convener of great minds and ideas, and how it had appeared to lose control of its brand through its TEDx gatherings. 

5 Reasons You Need a Communications Plan

Is your company or organization churning out press releases every week that don’t get picked up?  Are you spending money on digital and print advertising but seeing sales decline?  Are your employees unable to send a consistent message about your organization to customers or donors?

Customer Service: Communicating a Great First Impression

Walking into the office of a real estate services firm recently, we were met, not by a receptionist, but by the “Director of First Impressions.”   And the woman in that job lived up to her title, warmly greeting us and making us feel welcome and upbeat for our meeting.

By |2022-02-03T23:07:13-05:00March 21st, 2013|Categories: Audience Engagement|Tags: , , , |
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