In this podcast, Terri discusses the challenge of keeping cultural institutions viable during the pandemic and providing a safe space for connection, important conversations about race, and an inclusive path forward.
Lidia talks about the lessons that she learned during the pandemic and also things she now knows that she wishes she had known before the pandemic
In this episode, Gina Schaefer shares her secrets of staying power and success: hint listen to everyone carefully and be prepared to communicate often and in different ways.
Beth Brummel talks about culture in workplaces and how their culture has shifted due to the impact from Covid and working from home and if it’s a good shift
Alex Orfinger shares his thoughts on the revenue model for the virtual events versus the way he had thought about it before the pandemic.
How many of us shroud ourselves in metaphorical clouds of fog that prevent our bosses, would-be clients, partners, and even our own teams from seeing our value?
How do we keep pace between what we are offering and rapid movements in our market? How do we demonstrate our value in a shifting normal? The answer is communication built on listening.
What if leaders took the time to ask employees, why they stay. You’d learn a lot of valuable information about what is working. Checking in with folks about why they stick with you may avoid the exit interview.
No one ever wants to talk about failure. But failure can be an incredible, albeit tough teacher. Learning from our mistakes and missteps enables us to grow professionally and personally.
Good customer service seems in short supply these days and we are almost surprised when we encounter it. A recent experience demonstrated the power of showing customers you care. Read more.