How to Restore Trust When You Have Made Your Customers Angry

I loved Southwest Airlines. Until now. This once trusted brand has shaken my confidence and that of so many others. When a trusted brand like Southwest lets so many people down, the costs to reputation and to repair the damage are high. Businesses and nonprofits alike would be wise to learn from their mistakes. Here are a few tips.

By |2023-01-09T10:50:51-05:00January 6th, 2023|Categories: Crisis Management|Tags: , , , , |
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