A Trip that Spawned a New Direction
How many of us shroud ourselves in metaphorical clouds of fog that prevent our bosses, would-be clients, partners, and even our own teams from seeing our value?
I Was Suddenly Out of Focus
How do we keep pace between what we are offering and rapid movements in our market? How do we demonstrate our value in a shifting normal? The answer is communication built on listening.
Do You Know Why People Stay at Your Organization?
What if leaders took the time to ask employees, why they stay. You’d learn a lot of valuable information about what is working. Checking in with folks about why they stick with you may avoid the exit interview.
No One Ever Wants to Talk About Failure
No one ever wants to talk about failure. But failure can be an incredible, albeit tough teacher. Learning from our mistakes and missteps enables us to grow professionally and personally.
Yes, I Had a Great Customer Experience
Good customer service seems in short supply these days and we are almost surprised when we encounter it. A recent experience demonstrated the power of showing customers you care. Read more.
When Do The Best Ideas Emerge in a Meeting?
The organizations that will thrive in this new, shifting normal are those that can build a creativity culture with their teams. Brainstorming sessions are part of the process. When do the best ideas surface? Read more.
Is Bigger Really Better?
In business, we celebrate scale. There are greater efficiencies, access more to more resources and greater impact. But is bigger really better? Just because a business is small doesn’t mean it thinks small or doesn’t make an impact. Ignore small business at your peril.
That’s Not What I Understood
Setting clear expectations with clients, customers and colleagues is vital in business. When you don’t do this well, there is a world of hurt and frustration. Here are a few basic yet often elusive tips to setting expectations.
Are Physical Books Obsolete?
Having lots of paperbacks and hard cover books seems out of date or is it? What do you do with the books you’ve collected over the years? Do you hang on to them or get rid of them, especially now when we can get almost anything on our devices instantly.
There is Power in Writing it Down
Ideas that never come out of our heads never go anywhere. Writing down our thoughts, feelings, and intentions is the first step in moving us closer to our aspirations.