If we were to only sit down and have a conversation together [with our customers], we could figure out the value of the product to that company. It's an attitude or a mindset that says Mr. Customer, I want to help you understand, is this a good decision? Right? Are you getting the value you need?
In this podcast, Terri discusses the challenge of keeping cultural institutions viable during the pandemic and providing a safe space for connection, important conversations about race, and an inclusive path forward.
Lidia talks about the lessons that she learned during the pandemic and also things she now knows that she wishes she had known before the pandemic
In this episode, Gina Schaefer shares her secrets of staying power and success: hint listen to everyone carefully and be prepared to communicate often and in different ways.
Despite, or perhaps because of the pandemic, internal communications is finally getting its due. Here are few tips for how to connect with employees especially as businesses contemplate a return to work.