Something in your business has gone wrong and you are flooded with angry, negative comments. What do you do? Sometimes a statement is called for. Here are some tips for crafting the right response.
Empathy is key to effective communication. When you get to step inside someone else’s world and understand what is driving their actions, you can achieve breakthroughs. Empathy is about respect and respect leads to trust.
More often than not, enterprises believe that they have a communications challenge when there is something else amiss. Use a communications lens to frame challenges to uncover what is really holding you back. Rethink communications as a tool to strengthen your business.
Our experiences, large and small, make up the storyline of our lives. And right now, they are stunted. I've had some great connections over Zoom, but those experiences have been in 2D.
As people are struggling to navigate their career path during these crazy times, they need a guide. We are obligated to share our knowledge, insights and our support.
Confirmation is now more important than ever because so many of us are working remotely.
People often confuse mission and message. Mission is about what you do. Message is about why what you do matters.
Too often we lead with the facts and it doesn't persuade. When the facts don't match the frame, it's the facts that get thrown out.
If you want to break through the noise, you have to have to great messages. Effective communicators know how to messages us where we hurt and where we hope. They know how to frame their product, ideas or services in ways that tap into what we most want or fear. Asking yourself, three questions will help you improve your messages.
Fear is one of our most powerful emotions. If we don’t know how to tame fear, it paralyzes us. Worse yet, others can use fear to manipulate us. Fear clouds our brains and stymies effective communication. Learn how to conquer yours in this post.