Bad things happen to good companies and organizations. While most organizations worry about their reputation externally, it is equally important to make sure you are communicating to the people who are responsible for that reputation – your employees. Here are some tips to deliver bad news in a good way.
We’ve all been in retreats or meetings that go off the rails, are unproductive or unnecessary. Why? Poor planning, lack of an agenda and insufficient management of the conversation. As a result, meetings are viewed with dread as time wasters, and opportunities to tap into the collective wisdom of teams to identify solutions and advance fresh thinking that opens up possibilities for business growth are missed. Worse yet, a poorly run meeting can deepen disagreement and discord.
Maintaining a dynamic and vibrant organizational culture has never been more important or difficult. For leaders like Phillippe Lanier, who oversees all activities for EastBanc, a 600-person global real estate, retail, and technology company, building and empowering his team is a central focus and that involves letting go and an emphasis on being of service. In this episode of Prism of Value, Phillippe discusses his approach and philosophy of managing this family-owned company, navigating through the pandemic, and laying the foundation for the future.
What if leaders took the time to ask employees, why they stay. You’d learn a lot of valuable information about what is working. Checking in with folks about why they stick with you may avoid the exit interview.
No one ever wants to talk about failure. But failure can be an incredible, albeit tough teacher. Learning from our mistakes and missteps enables us to grow professionally and personally.
Good customer service seems in short supply these days and we are almost surprised when we encounter it. A recent experience demonstrated the power of showing customers you care. Read more.
Ideas that never come out of our heads never go anywhere. Writing down our thoughts, feelings, and intentions is the first step in moving us closer to our aspirations.
Something in your business has gone wrong and you are flooded with angry, negative comments. What do you do? Sometimes a statement is called for. Here are some tips for crafting the right response.
Empathy is key to effective communication. When you get to step inside someone else’s world and understand what is driving their actions, you can achieve breakthroughs. Empathy is about respect and respect leads to trust.
More often than not, enterprises believe that they have a communications challenge when there is something else amiss. Use a communications lens to frame challenges to uncover what is really holding you back. Rethink communications as a tool to strengthen your business.