Culture is Everything

Maintaining a dynamic and vibrant organizational culture has never been more important or difficult. For leaders like Phillippe Lanier, who oversees all activities for EastBanc, a 600-person global real estate, retail, and technology company, building and empowering his team is a central focus and that involves letting go and an emphasis on being of service. In this episode of Prism of Value, Phillippe discusses his approach and philosophy of managing this family-owned company, navigating through the pandemic, and laying the foundation for the future.

By |2022-01-14T17:36:01-05:00December 9th, 2021|Categories: Influence and Thought Leadership, Podcast|Tags: , , , |Comments Off on Culture is Everything

Do You Know Why People Stay at Your Organization?

What if leaders took the time to ask employees, why they stay. You’d learn a lot of valuable information about what is working. Checking in with folks about why they stick with you may avoid the exit interview.

By |2022-01-14T17:50:06-05:00June 8th, 2021|Categories: Organizational Alignment and Internal Communication|Tags: , , , , , , |Comments Off on Do You Know Why People Stay at Your Organization?

No One Ever Wants to Talk About Failure

No one ever wants to talk about failure. But failure can be an incredible, albeit tough teacher. Learning from our mistakes and missteps enables us to grow professionally and personally.

By |2022-01-14T17:50:06-05:00June 1st, 2021|Categories: Leadership|Tags: , , , , , , |Comments Off on No One Ever Wants to Talk About Failure

Yes, I Had a Great Customer Experience

Good customer service seems in short supply these days and we are almost surprised when we encounter it. A recent experience demonstrated the power of showing customers you care. Read more.

By |2022-01-14T17:50:06-05:00May 25th, 2021|Categories: Marketing|Tags: , , , , , , |Comments Off on Yes, I Had a Great Customer Experience

There is Power in Writing it Down

Ideas that never come out of our heads never go anywhere. Writing down our thoughts, feelings, and intentions is the first step in moving us closer to our aspirations.

By |2022-01-14T17:50:05-05:00April 29th, 2021|Categories: Influence and Thought Leadership|Tags: , , , , , , , |Comments Off on There is Power in Writing it Down

Responsive Communication

Something in your business has gone wrong and you are flooded with angry, negative comments. What do you do? Sometimes a statement is called for. Here are some tips for crafting the right response.

By |2022-01-14T17:48:35-05:00April 8th, 2021|Categories: Crisis Management|Tags: , , , , , , |Comments Off on Responsive Communication

This Is One of The Most Powerful Communications Tools

Empathy is key to effective communication. When you get to step inside someone else’s world and understand what is driving their actions, you can achieve breakthroughs. Empathy is about respect and respect leads to trust.

By |2022-01-14T17:48:35-05:00March 23rd, 2021|Categories: Leadership|Tags: , , , , , , |Comments Off on This Is One of The Most Powerful Communications Tools

We Have A Communications Problem

More often than not, enterprises believe that they have a communications challenge when there is something else amiss. Use a communications lens to frame challenges to uncover what is really holding you back. Rethink communications as a tool to strengthen your business.

By |2022-01-14T17:48:35-05:00March 18th, 2021|Categories: Leadership|Tags: , , , , , , , , |Comments Off on We Have A Communications Problem

Sometimes I Feel Like I Am Running Out of Experiences

Our experiences, large and small, make up the storyline of our lives. And right now, they are stunted.  I've had some great connections over Zoom, but those experiences have been in 2D.

By |2022-01-14T17:48:35-05:00February 18th, 2021|Categories: Corporate Communications, Influence and Thought Leadership|Tags: , , , |Comments Off on Sometimes I Feel Like I Am Running Out of Experiences
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