WAINGER
WISDOM
In this blog, we explore what it takes to engage, inspire and connect whether you are building a personal or organizational brand.
Join us in this ongoing conversation about creating effective leadership communications with strategies and tactics that foster understanding and motivate people to act.
Join us in this ongoing conversation about creating effective leadership communications with strategies and tactics that foster understanding and motivate people to act.
Staking Your Marketing Claim
Marketing comes in more than one flavor! There’s a new revolution going on in a small Russian town. Pskov, a city of 200,000 in northwest Russia, has declared itself the home of the Czar Pancake. The townspeople are on a quest to show the world that theirs is the place to be for Lenten festivities known as Maslenitsa or Butter Week.
Clear Language Does Matter and It’s Worth the S.W.E.A.T
Clarity of language counts. Take, for instance, Secretary of Education Arne Duncan, who found himself at the heart of a firestorm over imprecise language. While discussing the sequestration effect on the Sunday morning talk show circuit, he said ”there are literally teachers now who are getting pink slips, who are getting notices that they can’t come back this fall.”
Customer Service: Communications + Action Conveys Caring
In this day of impersonal “press 1 for more options” customer service, PNC Bank really does stand out. They’ve made it a competitive advantage to provide the best in service – and they really do. I switched banks about six months ago because I got tired of the unfriendly treatment I got at the big, global bank I had been with for nearly 20 years.
Strategic Communications: 4 Reasons NOT to Hire a PR Firm
A communications or public relations practitioner may be your best ally and resource when seeking or refining strategic communications to reach key audiences, build support, and deliver more dollars to your bottom line.
Leadership Communications Lessons from Plumbers, Pilots and Shoe Salesmen
Some of the best teachers of communications strategy and examples of leadership communications are not found in PR and journalism programs in colleges or universities, but in the ordinary places we go every day.
We Rob Banks: Message Development Made Simple
In the 1967 movie Bonnie and Clyde, when protagonist Clyde Barrow says, “We rob banks,” it’s more than just Warren Beatty’s braggadocio that stands out. It’s the simply clarity and outrageous truth of that brief declarative sentence. When it comes to message development, most people think they know what their message is. They’ve undoubtedly said or written it many times.
Media Training: Knowing What NOT To Say
In this age of tell-all and bare-all, there are many times in business and in life when it is just best not to share information. Within the context of media relations, while most people think about what they want to say ahead of any public statement or interview or discussion, they too often fail to anticipate how to answer the follow-up questions.
Targeting Audiences: Ask the Right Questions
In a recent article in the Washington Post, pollster and messaging guru Frank Luntz offered the following counsel to Republicans: Re-frame the questions being asked about America’s future because, as he put it, “whoever controls the questions determines the answer.” Smart advice.
Message Development: Use Word Pictures
While watching the gang on MSNBC’s Morning Joe last week, I thought Bob Woodward had one of the best descriptions ever for the dysfunction in Congress. He likened it to “permanent divorce court.” Such is the essence of great message development.
Leadership Communications Wishes for the New Year
It’s that time again – when we make resolutions for how we might behave, act, and become better at what we do and how we do it. As we consider changes for the New Year, I’d like to offer the following leadership communications wish list.
Liz Wainger says:
Liz Wainger says:
Liz Wainger says: