Wainger Group Holiday Message
I'm sitting in my office with one of Wainger Group's most trusted and valued employees, Buddy. And together, we want to wish you a very happy holiday season and a healthy and prosperous New Year.
Lessons From Stand Up Comedy
The valuable lessons I learned about presentations when performing open mic at a comedy club.
Burying the Lead
If you find that your clients or bosses aren’t getting what you have to say, it may be because you are starting your communications in the middle.
Yes, You Can Make Virtual Meetings Amazing
If you ever thought that a virtual meeting can’t be engaging, think again. A recent experience at an online dinner and networking event changed my mind, offering some powerful lessons on fostering interaction and intimacy while sitting in front of a screen. Learn how to make it happen.
I’m Tired of Communicating. Are You?
With COVID-19, serendipity has vanished from our lives and to stay connected requires greater effort and intention. Many of us are suffering from communication fatigue as we struggle to stay in touch. This post offers some tips.
How to be Amazing when Meeting Online
Business has migrated to online meetings to solve problems, stay connected and keep work going. But so many of these virtual encounters can be fraught with disaster.
The Remarkable Come Back of the Lowly Telephone
There is something magical about the human voice that can’t be replicated in an email or text. At a time of physical distancing, the phone is making a come back. Here are some tips to make the most of reaching out and touching someone.
How to Care for Others in Need
When the chips are down, people want to help but they don't know how. Taking cues from SMART strategic planning, this blog post offers some practical advice on how to deliver SMART support to colleagues and others facing personal or professional crises.
Viewpoint: To thrive on social media, ditch the ego
Jul 5, 2018, 2:13pm EDT Updated Jul 6, 2018, 10:33am EDT
This article originally appeared on BizJournals.com
The […]
Customer Service & Social Security
A trip to try to correct a mistake in my Social Security files revealed customer service at its worst and all that is wrong with the government these days—a government that seems to be inefficient, mean, and certainly not “for the people.” In fact, everything about my experience screamed in defiance of at least four of Wainger Group’s Cardinal Rules of Customer Service.