Reframing
Too often we lead with the facts and it doesn't persuade. When the facts don't match the frame, it's the facts that get thrown out.
Healing Has Been On My Mind Lately
Communication alone can't and won't heal us, but care and communication is a good start.
I Had No Idea How a Few Words Could Change Someone Else’s Life
Before the pandemic, when I shared meals with others, I had lunch with a client. She let slip that she was unhappy with her job.
If You Want to Build Amazing Business Skills, Head to Your Kitchen
Many of business skills you need to succeed in your career can be learned in the kitchen if you just pay attention. Learn how.
Show you care. Be Generous. Donate Now!
Today is Giving Tuesday. Let's all step up and give to the organizations that make our world a better place. Let's all do our part to support the organizations who care for so many.
How to Stay in Control When On the Spot
Seasoned business pros and corporate executives invest heavily in media training so they can deliver their messages clearly. Their calm, unflappable demeanor comes after intensive preparation and practice. This post offers a few lessons from media training that you can apply to everyday business situations.
How to Avoid Becoming the Crisis – We’ve Got Enough to Manage
It doesn’t take much to create a firestorm. One tweet dashed off in haste can lead to job ousters, plunging stock prices, and reputational damage that can take years to overcome. It doesn’t have to be that way. Here are some tips for avoiding an unnecessary crisis.
How to Turn Bad PR Into An Amazing Opportunity
When faced with negative publicity, you can fight it or turn it to your advantage. And that’s exactly what the Kazakh Tourism Board did in response to the newly released Borat movie sequel that portrays the country unfavorably. As a result, they are garnering tons of favorable media coverage.
Creating Messages that Will Change Your World
If you want to break through the noise, you have to have to great messages. Effective communicators know how to messages us where we hurt and where we hope. They know how to frame their product, ideas or services in ways that tap into what we most want or fear. Asking yourself, three questions will help you improve your messages.
Conquer Your Fear So You Communicate Better
Fear is one of our most powerful emotions. If we don’t know how to tame fear, it paralyzes us. Worse yet, others can use fear to manipulate us. Fear clouds our brains and stymies effective communication. Learn how to conquer yours in this post.