WAINGER
WISDOM
In this blog, we explore what it takes to engage, inspire and connect whether you are building a personal or organizational brand.
Join us in this ongoing conversation about creating effective leadership communications with strategies and tactics that foster understanding and motivate people to act.
Join us in this ongoing conversation about creating effective leadership communications with strategies and tactics that foster understanding and motivate people to act.
Public Relations: Too Much Conversation?
The twittersphere was all atwitter today about a public relations firm that sent out an email to a ginormous list of social media and other journalists who erupted in anger over the fact that they were spammed. Not sure what was worse–the stupidity of the email or the wronged recipients who then hit reply all to create a thread of ire.
Social Media: No One Knows How to Talk Anymore
The other day I was in the office all day and had many lively conversations and not once did I open my mouth. All of those conversations were through Twitter, Facebook, and conventional email. And while I was productive and shared ideas, it was all a bit unsatisfying.
The 5 Words Public Relations Folks Should Use
I recently came upon a great post in TechCrunch about the 10 words writer Robin Wauters would like to see banned from public relations and press releases. He’s right–there are a lot of mindless, vapid press releases out there that are really nothing more than marketing puffery rather than conveyors of useful and important information that in the old days we called “news.” And while it’s easy to dump on PR folks, instead of saying what shouldn’t be, maybe we should look at how it ought to be.
Leadership Communications: Learning from Airline Pilots
Flying to the West Coast not too long ago, I started to eavesdrop on the transmissions between pilots and the air traffic control. As I listened–not that long because it does get kind of boring–I noticed that every comment was confirmed and acknowledged before either the tower or the pilot made a move.
Social Media: I Will Not Be A Statistic
There is a number floating out there that 90% of blogs are abandoned after six months. Even though I haven’t written in almost a month, I have no intention of abandoning this cog in the social media wheel and will not be part of that 90%. Let’s just say that life got in the way for a few weeks.
Change Management: How Much We Have to Remember
I did not intend to write about memory but logging into my Google Account I just forgot my password and had to reset it for the 8th time. And it strikes me that memory, along with so many other factors, weighs heavily on change management.
Customer Service: The Unhealing Health Profession
Just got back from spending two days with my mother who was in the hospital. I was quite amazed at how poorly all the different doctors, technicians and nurses communicated with each other and with my mother, the patient. As an exercise in poor customer service, let alone medical treatment, the focus seemed to be on efficiency over compassion.
Ignore Social Media At Your Peril
For those who are of a certain age, social networking–Facebook, Twitter, blogging–may seem like a waste of time. Not too long ago, I sat at a dinner party where one person declared that the impact of social media was all a fad. Maybe certain tools will rise and fall but social networking is here to stay and it is and will continue to evolve. For those who dismiss it as a tool for kids, they do so at their own peril.
Corporate Communications: Even When You’re Right You Can Be Wrong
I get kind of tired of hearing company executives talk about the fact that what they are doing is legal even though their actions really aren’t right. Take, for example, the AIG firestorm over bonuses. How about, not just a corporate communications makeover, but a crash course in ethics?
Another Strategic Communications Lesson From My Dog
One of my best teachers about strategic communications has been, oddly enough, my dog, Ben. Of course, he can’t communicate the way we humans do by talking but he’s pretty good about letting us know what he wants and needs. And one of the ways he is able to do that is to tune into us. He observes, he senses where we are and responds.
Liz Wainger says:
Liz Wainger says:
Liz Wainger says: