Yes, I Had a Great Customer Experience
Good customer service seems in short supply these days and we are almost surprised when we encounter it. A recent experience demonstrated the power of showing customers you care. Read more.
How to Care for Others in Need
When the chips are down, people want to help but they don't know how. Taking cues from SMART strategic planning, this blog post offers some practical advice on how to deliver SMART support to colleagues and others facing personal or professional crises.