Language That Neutralizes

Living in the Washington, DC area, I am painfully aware of how inflamed our public discourse is today.  Just look at the rhetoric flying between the two parties in Congress over a potential government shutdown.  In business  interactions  it’s easy to see how simple matters often get blown out of proportion.  Language isn’t the only culprit but it can certainly play a role in whether the recipient of messages hears and understands what the sender intended.