One of my favorite phrases I use during communications between my team members and myself in the workplace are “Keep me honest” or “I could be wrong”. They are best used when I need to clarify specific processes of a project. These words resonates a sense of humility from the sender.

Because we are accustomed per se “hiding behind our computers (digital devices” when sending messages, we sometimes unconsciously forget that the end user who reads our messages are human beings who have feelings and emotions. It is much easier to decipher other person’s words if these words are shared via face-to-face interaction because we can gain much insight into the person’s feelings and opinions via their non-verbal body language.

Last but not least, we need to alter our words depending on the audience or person we are communicating with.

Shows such as “Undercover Boss” can be great not just for the company but for their customers. When a boss becomes more interested in their internal customers (employees), these employees will be more encouraged to perform more efficiently and most importantly strive to meet or exceed customers’ expectations.

When I’m tinkering with this type of technology, I find that my attitude shifts from “I don’t get why this is important” to “Wow! This could be used for x, y, and z.”